Senior Customer Service Representative

Move forward as Senior Customer Service Representative at DSV in Venlo

Are you ready for a new challenge in your career as an experienced customer service representative? Do you have a passion for logistics and are looking for a place where you can truly make a difference? Then this opportunity at DSV is perfect for you! As an essential link within our team, you ensure seamless communication and an excellent customer experience.

You get it done

With your knowledge of operational and logistics processes, you ensure that the right data are available for the inbound, order picking and outbound processes within our warehouse. You monitor the pick/pack process and identify any disruptions, which you solve and communicate with the customer and carriers. You closely monitor KPIs, improve work processes and enjoy the challenge! You work on it. 

How do you do this? Daily tasks include monitoring KPIs, handling recaps, and preparing weekly and monthly reports. This dynamic role requires you to adapt flexibly to unexpected situations for multiple major clients. You achieve this by:

• identifying disruptions and informing the client(s) in a timely manner of expected delays/changes;
• keeping a close eye on reports, investigate discrepancies, and assist with escalations;
• process improvement. You contribute to improving and drafting work instructions to enhance efficiency.

Your team at DSV stands out due to its international character. You will work with colleagues for different clients and various work processes. One thing you all have in common is your passion for customer service and your drive. Customer satisfaction is important, but enjoying your work is even more so!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

You are an indispensable link between our customer and our operations in this role,

says Ewelina Siara, Customer Service Supervisor.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• passion for the job, your enthusiasm is contagious;
• excellent command of the English language;
• insight into warehouse processes such as inbound, outbound, and value-added services is a plus;
• knowledge of MS Office.

It all counts for this vacancy of senior customer service representative in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• salary tailored to the knowledge and experience you bring, ranging from €2600,- to €3200,-;
• 28 vacation days per year and 8% holiday pay;
• a professional and informal atmosphere where your voice counts; 
• access to knowledge and training via our DSV Academy and external training programs so you can grow and influence your career path;
• an attractive pension scheme with a partially premium-free part and a personal contribution of 5%.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Lynn Verheijen will answer all your questions via +31 (0)6 8348 6958 or lynn.verheijen@dsv.com.

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