Customer Service Specialist, Strategic Accounts

Job Req Number:  85986
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea  is seeking to hire a skilled and passionate Customer Service Specialist, Strategic Accounts in Melbourne.

The position is responsible for liaising with customers & suppliers in an effective and timely manner whilst directing, compiling, and completing the necessary documentation within the operations team. This position is required to ensure that all tasks are carried out in accordance with company and regulatory requirements. 

Your typical day at DSV:

•    Work together with Strategic Accounts team to ensure quality and accuracy of work delivered.
•    Carry out workflow processes in accordance with management directive, customer instructions, SOPs, and specified requirements.
•    Establish and maintain strong client relationships with DSV customers (internal and external), suppliers and service providers both locally and overseas.
•    Communicate (verbal and written) with customers, suppliers, and other team members to obtain information or communicate issues.
•    Ability to problem solve issues relating to information recorded on documents, calculations of costings and load size.
•    Support the Team Lead with day-to-day activities, and other reasonable tasks and projects as required.
•    Work within client operating systems as required for updating data and document extracting.
•    Ability to problem solve operational issues with a range of stakeholders including but not to limited: airlines, shipping lines, transport providers, co-loaders, and customers. 

•    End-to-end transport functions/tasks - meeting customer delivery expectations, adhering to KPI deadlines.
•    Maximize profitability for transport jobs by accurately processing jobs in a timely and cost-effective manner.
•    Carry out deliveries in accordance with Management directive, customer instructions and specified requirements.

About you:

•    Must have industry experience in Freight Forwarding (air and/or sea).

•   Good communication, customer service skills are required.

•   An ability to plan and coordinate to deliver desired outcomes within strict timeframes is a must in this role.

•   Experience using CargowiseOne is preferred.

Why DSV?

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career. Visit dsv.com and follow us on LinkedIn, Facebook and X.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.

Apply now