Customer Service Specialist

Job Req Number:  79159
Time Type: Full Time

Customer Service Specialist 

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please see the links* at the bottom the page, to find out more about DSV.

Purpose of the position 

• Act as the single point of contact for new customers to handle all transport-related queries and orders efficiently and putting the customer’s best interest first, in accordance with the company's service standards.  

• Ensure a seamless implementation of the new customer, an excellent customer experience and high-quality service with the goal of achieving maximum customer satisfaction and further growth of the company

Key Tasks

• Onboarding new customers, welcoming them into DSV tracking shipments through to delivery , ensuring invoicing is correct, responding to any enquiries. 

• Monitor transport orders, both during pickup and after execution (delivery), to ensure successful execution in accordance with contractual agreements.  

• Intervene when orders are at risk of being executed incorrectly and work closely with operational services/transport planning to find solutions to successful execution of the transport order.  

• Facilitate proactive and professional communication with new Customers.  

• Negotiate with the customer and operational services/transport planning to reach an acceptable alternative solution if the transport order cannot be executed as planned (force majeure).  

• Handle complaints and escalations.  

Required Knowledge and Experience 

• Familiarity with the services offered by the company. 

• Knowledge of company-specific customer service procedures, customer-specific matters, and operational systems. 

• A commercial mindset with a focus on customer-centric thinking and action. 

• Understanding of the operational processes involved in a transport order (import/export).  

Skills and Competencies

• Computer skills: MS Office 365 (Outlook, Word, Excel, Teams, etc.) - good professional knowledge. 

• Collaboration: actively contributing to a collective outcome or resolving problems or conflicts. 

• Customer orientation: aligning actions with the sensitivities, needs, and desires of customers. 

• Result orientation: being focused on achieving objectives and delivering results according to the predefined timing and agreements. 

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.

• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on link** at the bottom of the page for further details on how DSV is working towards these targets.

• Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***.

• In addition, we can offer access to a selection of employee benefits, such as:

  • Enhanced Annual Leave Entitlement from your start, which increases with length of service.

  • Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars

  • Salary Sacrifice Cycle Scheme

  • WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.

  • LifeWorks app for access to cashback and discounts on high street and online brands.

  • Life Insurance and which includes access to expert probate support.

  • Eyecare Voucher Scheme

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact ukierecruitment@dsv.com to discuss.

DSV Careers

If you want to know a bit about DSV Careers, please see below****

Links:

Link* - https://www.youtube.com/watch?v=1QJLhUSBN_0

Link** - https://www.dsv.com/en/sustainability-esg

Link*** - https://www.dsv.com/en/about-dsv

Link**** - https://www.youtube.com/watch?v=SnMpG10Po3w

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Apply now